Fiserv & Scene Genesis Form Claim Processing Alliance

Fiserv Insurance Solutions and Scene Genesis Inc. have formed a strategic alliance to provide integration for faster processing of auto and property insurance claims. The combination of Fiserv and Scene Genesis solutions enables insurance carriers to eliminate faxes, emails and physical mail between the field and claim offices.

SGI's SceneAccess will work with the Fiserv Claims Workstation system, used by more than 30 insurers across the nation. After receiving the first notice of loss, Claims Workstation users will be able to use SceneAccess to assign claims to the independent adjuster or appraisal network best suited for the job.

Staff and independent appraisers and adjusters will upload estimates, digital photos and other information to carriers via the SceneAccess ASP. Built-in rules will ensure that body shops use appropriate parts.

Other features include appointment-scheduling tools, electronic estimate auditing and consolidated appraiser billing.

Fiserv, Inc. provides information management systems to the financial and health benefits industries. Services include transaction processing, outsourcing, business process outsourcing, software and systems solutions. The company serves more than 17,000 clients worldwide. Fiserv Health provides health plan management, pharmacy benefits management, and BPO services to the managed care market.