MSB Enhances Support for CAT Adjusters

Marshall and Swift / Boeckh (MSB), the leading worldwide provider of building
cost data and estimating technology to the property insurance industry, announces newly expanded claim-support resources especially beneficial for CAT adjusters, who depend on quick service to meet the urgency of their assignments.

When manmade and natural disasters such as hurricanes, tornadoes and wildfires strike, catastrophe (CAT) adjusters swing into action to assist property insurers and adjustment companies. To meet the challenges of their role they depend on fast service from MSB. According to Paul Leiske, Director of Operations - Claims at MSB, "there were days in 2005 when daily call levels rose to a high of nearly 1200, nearly quadrupling an average daily call level of 319."

"Last year's hurricane season made unprecedented demands on our customers," Leiske says. "Our goal is to give our clients exceptional customer service. Therefore we streamlined the CAT process and made some significant customer-service enhancements. Now we want to make sure our CAT customers are fully aware of all the new and expanded resources available to them."

New from MSB is on-line renewal of MSB's IntegriClaim(TM) field estimating
software. Renewals require the user's credit card, product ID, and serial
number and are available at
https://register.msbinfo.com/integriclaim/default.aspx.

In addition, MSB has further expanded its claim support resources by more than doubling the size of the IntegriClaim technical support team to over 45 highly trained technicians at three different locations. MSB's enhanced claim support also includes:

- Free help-desk support via toll-free number (888-337-9665)
- Free on-line downloads of CAT databases of local labor and material costs
- An extensive schedule of training classes

Providing on-line downloads of storm surge databases for the areas affected by hurricanes is a unique service of MSB. These databases are researched,
developed, posted, and updated on a regular basis as warranted, and are accessible to IntegriClaim users at no charge. Databases are posted on
www.msbinfo.com and available 24/7 via browser. Beginning with the 2006
hurricane season, MSB provides a single database that uploads directly into the IntegriClaim total component database, allowing adjusters to easily and
immediately adjust losses using the most current local prices possible.

Finally, a comprehensive line-up of IntegriClaim training classes is available all year at a variety of locations across the United States. MSB posts the
schedule on their Web site at http://www.msbinfo.com/support/3_training_schedule.asp. Special on-site classes can also be arranged.